Text 1 — Flyer
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Volunteers wanted - Brantham River Festival, 12 to 14 July
Three days, about 260 volunteers, one very short river path
Shifts are five hours. Volunteer for two shifts and you receive a festival pass for the day you are not working; volunteer for four and the pass covers all three days.
The pass is the only payment. We say this plainly because last year several people arrived expecting travel expenses, which we do not offer and never advertised.
Roles: stewarding the river path, staffing the information tent, litter teams, and setup or takedown. Setup is on the 11th and takedown on the evening of the 14th. Both count as shifts and both are harder to fill, so choosing one of them gets you your preferred role on the other days.
Under 18s may volunteer on litter teams and in the information tent, but not on the river path, where the crowd management training is only certified for adults.
You must attend one briefing. Two are offered, on 2 and 5 July, and they are identical. Volunteers who miss both can still work on litter teams, which need no briefing, but not in any other role.
Bring your own water bottle; there are refill points but no cups on site. Wet weather gear is your own responsibility, as the festival runs in rain and is cancelled only for lightning.
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Text 2 — Workplace Memo
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Memo: Menu prices from 1 April, and what to say about them
To: All staff, Pennyfield Coffee
From: Owner
Date: 20 March
Most drinks go up by 20 cents on 1 April. Filter coffee stays where it is, and the loyalty card keeps its tenth-drink-free rule unchanged.
Customers will ask you why. The honest answer is short: green coffee cost us 38 percent more this year than last, and we absorbed it until now. You do not need to say more than that, and please do not blame suppliers by name.
Do not apologise repeatedly. Two staff last year fell into long apologies about a price change, which made customers feel the price was unreasonable rather than explained.
Refills of filter coffee remain free for customers drinking in. This is the one thing regulars care about most, and it is worth mentioning unprompted to anyone who looks unhappy at the till.
Printed menus change on the 1st. The boards outside change on the 31st, in the evening, so that nobody sees two different prices at once. If you work the 31st, the board is your closing task and it is on the checklist.
Anyone with a prepaid card bought before April keeps the old prices until the balance runs out. The till does this automatically; you do not need to adjust anything.
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Text 3 — Notice
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Notice: Power restored - what to check before switching on
Havershill Energy, posted 06:40
Supply was restored to the Havershill area at 05:52. A small number of streets remain off and are listed on our status page, updated every fifteen minutes.
Before switching appliances back on, turn off anything that was on when the power failed. A whole street reconnecting at once is what trips the substation again, and last night it tripped twice for that reason rather than because of the original fault.
Check freezers rather than opening them. A freezer that stayed shut holds its temperature for about 24 hours, and the outage lasted seven. Opening it now to inspect the contents does more harm than the outage did.
Central heating systems with a digital timer will have lost the time and may show the correct temperature while running on the wrong schedule. Reset the clock before you judge whether the system is working.
If your street is on the list and you rely on medical equipment, call the priority line, not the general number. The priority line is answered first and has access to the engineers' allocation, which the general number does not.
Compensation is handled automatically for outages over twelve hours. Yours was shorter, so no payment is due; you do not need to apply to find that out.
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Text 4 — Email
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Subject: Flight KQ418 delay - your options and what we owe you
From: Aviro Airlines, customer care
To: Passenger M. Lindqvist
KQ418 on 4 June departed 4 hours 50 minutes late. We are writing with your entitlements, some of which are ours to decide and some of which are not.
Care during the delay, meals and refreshments, is owed whatever the cause. We provided vouchers at the gate; if you bought food yourself instead, send the receipts and we will reimburse reasonable amounts.
Financial compensation depends on the cause. This delay was caused by a technical fault on the inbound aircraft, which is within our control, so compensation applies. Had the cause been air traffic restrictions or weather, care would still have been owed but compensation would not.
The amount is set by the regulator, not by us, and depends on distance rather than on the ticket price. For this route it is 400 euros per passenger. A cheaper ticket does not reduce it and a premium seat does not raise it.
We may offer a travel voucher instead, usually of higher face value. Accepting a voucher ends the claim. You are not obliged to accept one and refusing does not affect the cash payment.
Claims must reach us within three years. We mention this because a company may contact you offering to claim on your behalf for a percentage, and you are free to use them, but nothing they can do is unavailable to you directly.