Table of Contents
Directions
Starting January 21, 2026, you will write an email in the TOEFL writing section. You will have seven minutes to read the instructions and write the email. An effective response will contain about 120 words.
Task Scenario & Instructions
📧 Email Scenario
Write an email to Dining Services.
- Explain the problem origin: sudden development of a severe peanut allergy.
- Provide specific context: medical diagnosis confirming the allergy makes dining unsafe.
- Ask for next steps/timeline: inquire about refund process and timeline for resolution.
Sample Answers & Evaluation
🏆 Perfect Score (30/30) – The Sophisticated Professional
I hope this message finds you well. I am writing to discuss an urgent matter regarding my meal plan. Inadvertently, I have developed a severe peanut allergy, recently confirmed by my healthcare provider. This unforeseen condition precludes me from safely consuming many offerings available through our dining services.
Given the substantial risk to my health, I kindly request a refund for the unused portion of my meal plan. Understanding the procedural necessities involved, I am eager to collaborate in rectifying this predicament at your earliest convenience. I would appreciate details on the subsequent steps and an estimated timeline for the process.
Your attention to this urgent issue is greatly appreciated.
Warm regards,
Sarah
Teacher’s Feedback
Score: 30/30
Logic: Exemplary email structure, proactive approach, and advanced vocabulary appropriately used. The request is clear and professionally articulated.
Golden Vocabulary: Inadvertently, Rectify
Maintain a formal tone while expressing gratitude and urgency appropriately.
🏆 High Score (25/30) – The Clear & Polite Achiever
My name is Sarah, and I’m reaching out because I recently bought a meal plan at the university. Due to a new, severe peanut allergy, medically diagnosed as dangerous, I can no longer eat most of the meals offered.
I’d like to request a refund for the unused portion of my meal plan. Could you please let me know the steps I should take and how long the refund process might take?
Thank you very much for your assistance.
Best,
Sarah
Teacher’s Feedback
Score: 25/30
Logic: The email is polite and clear, with a direct request and concise explanation, though lacking advanced vocabulary.
Golden Vocabulary: medically diagnosed
Keep the tone respectful while being direct about your needs.